We are an authorized reseller of premium wellness equipment, specializing in advanced recovery and wellness technologies alongside the devices and systems that support them. Every product ships directly from an established U.S.-based supplier, is 100% authentic, and is backed by the original manufacturer's warranty. We offer free shipping on all orders within the continental United States, a Price Match Guarantee, and personal support before and after your purchase. We are not a general marketplace. We are a specialist.

Yes. Every brand we carry has authorized us as a reseller. All products are 100% authentic and ship directly from the manufacturer or their authorized U.S. facility. We do not source products from third-party marketplaces or unauthorized distributors.

Luxury Wellness Store is a registered U.S. business actively fulfilling orders for customers across the continental United States. Once you place your order you will receive an immediate confirmation email. When your order ships you will receive tracking details so you can follow it in real time. For made-to-order products we keep you updated from the moment production begins through to delivery. Our team is reachable by phone, email, and live chat throughout the entire process.

We accept all major credit cards, Shop Pay, and PayPal. Shop Pay and PayPal offer installment options for eligible orders — approved amounts are determined by each provider and are outside our control.

Yes. Shop Pay and PayPal are available at checkout and offer installment options for eligible orders. Approved amounts are determined by each provider and are outside our control. For larger business purchases we also work with a third-party financing partner for transactions of $15,000 and above. Contact us before placing your order and we will walk you through the available options.

Sales tax is collected where we are legally required to do so based on applicable state regulations. Whether tax applies to your order will be calculated automatically at checkout.

Yes. If you find the same product at a lower price from an authorized U.S. retailer, we will match it. The item must be identical in brand, model, version, and condition, and must be in stock and available for immediate purchase. Price matches cannot be combined with other discounts or promotional pricing. Certain exclusions apply. See our full Price Match Policy for details.

You can cancel your order for a full refund if it has not yet shipped. Once an order has shipped, cancellation is no longer possible and our standard return policy applies. Contact us immediately at support@luxurywellnessstore.com if you need to cancel. Some brands have specific cancellation windows — please review our Return and Refund Policy for brand-specific details.

Yes. All orders ship free within the continental United States. We do not ship to Hawaii, Alaska, U.S. territories, APO/FPO addresses, or international destinations at this time.

Most standard items are processed within 1 to 2 business days and delivered within 5 to 9 business days. Some products have longer lead times due to production schedules or high demand. Please review our Shipping Policy for brand-specific timelines.

Large items including massage chairs, cryotherapy chambers, hyperbaric chambers, red light therapy beds, infrared saunas, and spa tables ship via freight carrier. Delivery is curbside or driveway drop-off only. White glove service, inside placement, and installation are not included unless otherwise noted on the product page. Please inspect your delivery carefully before signing — if you notice visible damage, note it on the delivery receipt and contact us immediately.

Tracking details are emailed to you once your order has shipped. You can also visit our Track Your Order page for more information. If you have not received tracking within the expected timeframe, contact us and we will provide a status update.

Our general return window is 30 days from the date of delivery for eligible products. However, return eligibility, restocking fees, and conditions vary significantly by brand. Some products are final sale. Please review our full Return and Refund Policy before purchasing, particularly the brand-specific sections.

Yes. Every product in our catalog is backed by the original manufacturer's warranty. Coverage terms vary by brand, ranging from 1 year to 5 years depending on the product and component. Luxury Wellness Store is an authorized reseller and does not provide or administer warranties directly — all warranty service is handled by the manufacturer. For all warranty inquiries, contact us first and we will facilitate the process on your behalf. See our full Warranty page for brand-specific coverage details.

All damage claims must be reported to us within 24 hours of delivery with photos of the product, packaging, and shipping label. Contact us immediately at support@luxurywellnessstore.com. We will open a claim on your behalf and work toward a resolution based on the applicable manufacturer policy.

Contact us before you buy. Our team is available Monday through Friday, 9am to 5pm EST at +1 (860) 590-3541 or at support@luxurywellnessstore.com. We will ask the right questions and recommend the system that fits your space, your goals, and your budget. We would rather help you make the right decision than have you buy the wrong one.

Yes. We serve both individual home buyers and commercial buyers including med spas, recovery studios, wellness centers, and healthcare facilities. Our catalog includes both consumer-grade and commercial-grade equipment. Contact us to discuss your facility requirements and we will recommend the right systems for your needs and volume.

Yes. We have published detailed buying guides and comparison resources on our blog covering red light therapy beds, cryotherapy chambers, hyperbaric chambers, and more. If you still have questions after reading, our team is happy to walk you through the differences personally.

Email:support@luxurywellnessstore.com

Phone:+1 (860) 590-3541

Live Chat:Available on our website during business hours

Hours:Monday through Friday, 9am to 5pm EST