Shipping Policy

Effective Date: October 1, 2025

1. Introduction

At Luxury Wellness Store ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://luxurywellnessstore.com.

2. Shipping Destinations

Coverage Area:
We currently ship to the continental United States only. Orders cannot be shipped to Hawaii, Alaska, U.S. territories, APO/FPO addresses, or international destinations at this time.

3. Shipping Costs

Free Shipping on Orders Over $50
Flat Rate: $5 for orders under $50
No hidden fees — shipping costs are displayed at checkout

4. Order Processing Time

Orders are processed within 1–2 business days (Mon–Fri, excluding holidays)
Orders placed before 2:00 PM EST begin processing the same day
Orders placed on weekends/holidays will process the next business day

5. Estimated Delivery Time

Standard Shipping: 5–9 business days
Backordered/High Demand: Up to 3 weeks (noted on product page)
Delivery times are estimates and may vary due to weather or carrier delays

6. Shipping Methods and Carriers

Orders ship directly from the manufacturer using reliable carriers such as USPS, UPS, or FedEx (unless otherwise noted)
All orders include tracking info, sent via email once shipped

Shipping Notes for Capillus Products

Capillus Spectrum, Healing Pod, and Curavi Pro Belt ship via UPS Ground (5–9 business days if in stock)
Capillus Face Mask ships via UPS Ground with ~3 weeks lead time due to demand

Shipping Notes for iComfort / Westinghouse Products

Free Shipping: Standard freight shipping within the Continental U.S.
Delivery Method: Chairs ship by freight carrier and arrive packed on a pallet
Threshold Delivery: Pallet is delivered to the first threshold (driveway, garage, or front door if accessible). Inside placement, unpacking, and assembly are not included
Inspection: Check your shipment carefully. If you see visible damage, note it on the delivery receipt and contact us immediately at support@luxurywellnessstore.com

Shipping Notes for Vacuactivus / Cryonick Wellness Technology Factory Products

Free Shipping: We currently provide free shipping only within the continental U.S.
Delivery Method: All Vacuactivus/Cryonick products ship by freight carrier.
Driveway Drop-Off: Delivery is curbside/driveway drop-off only. White glove service, inside placement, unpacking, or installation are not included.
Customer Responsibility: Customers must ensure site readiness, freight truck accessibility, and compliance with installation requirements prior to delivery.
Inspection: Inspect deliveries carefully. If damage is visible, note it on the delivery receipt and notify us immediately at support@luxurywellnessstore.com.

SHIPPING NOTES FOR BODY BALANCE SYSTEM PRODUCTS

Made in the USA: All Body Balance System products are manufactured and ship from Las Vegas, Nevada.
Lead Time: Lead times vary by product. Please contact us for current availability and estimated delivery.
Delivery Method: All Body Balance System products ship fully assembled via freight carrier. Delivery is curbside/driveway or dock drop-off only. White glove service, inside placement, unpacking, or installation are not included with free shipping.
Access Requirements: Devices such as the OvationULT are designed to fit through a standard 32” doorway. Customers are responsible for ensuring site accessibility prior to delivery.
Inspection on Delivery: Customers must inspect shipments at delivery. Any visible damage should be noted on the delivery receipt before signing and reported immediately to support@luxurywellnessstore.com.

SHIPPING NOTES FOR PRISM LIGHT POD / PRISM LIGHT PAD PRODUCTS

Prism Light Pod (Full-Body Bed):

Lead Time: 6–8 weeks (manufacturing and scheduling).
Delivery & Installation: Included within the continental U.S. Prism coordinates delivery and installation with its own logistics team or designated carriers.
Customer Responsibility: Ensure site readiness, access for freight delivery, and electrical compliance before placing an order.
Inspection: Carefully inspect at delivery. If damage is visible, note it on the delivery receipt and report immediately to support@luxurywellnessstore.com.

Prism Light Pad (Portable Unit):

Lead Time: 1–2 weeks.
Shipping Method: Free shipping via UPS or FedEx Ground within the continental U.S. (tracking & signature required).
Inspection: Customers should open and check the product upon receipt. Any shipping damage must be reported to support@luxurywellnessstore.com within 72 hours.

OAKWORKS PRODUCTS

All Oakworks products are made to order under a Just-In-Time manufacturing model. Lead times vary by season and order volume.
Delivery Method: Standard delivery is LTL curbside with liftgate service.
Optional Delivery Upgrades (quoted): Dock-to-dock, White Glove (inside placement/unpacking), or customer’s own freight carrier (provide account details).
Freight Terms: CIP Destination. Products become the buyer’s property upon delivery. Damages/shortages must be noted on the Bill of Lading and reported to Oakworks within 48 hours of receipt.
FedEx/UPS Shipments: Damages/shortages must be reported within 48 hours; missing or misdelivered shipments must be reported within 5 business days of scheduled delivery.
Storage Policy: If an order is ready to ship but delayed by the customer, storage is free for the first 5 business days; then $50 per table, per (partial) week applies. Storage fees must be paid before release.
Need coordination help? Email support@luxurywellnessstore.com and we’ll assist with delivery scheduling, damage claims, and status updates with Oakworks.

7. Order Tracking

You will receive an email with tracking details once your order has shipped. If you have any issues, contact our support team for assistance.

8. Delivery Issues

Delayed Packages: Contact us if delayed beyond the estimated delivery time.
Lost Packages: If tracking shows delivered but you have not received it, verify the shipping address, check with neighbors/building management, and contact us.
Damaged Packages: Take photos and contact us within 7 days for resolution (replacement/refund).

9. Missing Items

If items are missing from your order, contact us within 7 days with your order number. We will send the missing item(s) or issue a refund as appropriate.

10. Returns and Refunds

For details on returns and refunds, please refer to our Return and Refund Policy.

11. Incorrect Address

Please double-check your shipping info. We are not responsible for packages shipped to incorrect addresses provided by the customer.
If a package is returned to us due to an incorrect address, we will contact you for reshipment (additional charges may apply).

12. Contact Information

Email: support@luxurywellnessstore.com
Phone: (860) 590-3541
Address: Highline Home Supply LLC, 2389 Main Street, STE 100, Glastonbury, CT 06033
Hours: Monday–Friday, 9 AM–5 PM EST

13. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Updates will take effect immediately upon posting.