Billing Terms and Conditions

Effective Date: October 24, 2025

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Highline Home Supply LLC, doing business as Luxury Wellness Store ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

• Prices: All prices for products and services are listed in US Dollars and are subject to change without prior notice.

• Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, etc.
• PayPal
• Shop

2.3 Payment Due Date

• One-Time Purchases: Payment is due at time of purchase.

3. Invoicing

• Invoice Issuance: Invoices will be issued upon order completion.
• Delivery Method: Invoices will be sent electronically via Email or Online Portal to the contact information provided by the Customer.
• Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up-to-date.

4. Late Payments

4.1 Interest on Late Payments

• Late Fee: If payment is not received by the due date, a late payment interest of 1.5% per month or the maximum allowed by law will be charged on the outstanding balance.

4.2 Suspension of Services

• Service Suspension: We reserve the right to suspend or terminate services if payment is not received within 10 days after the due date.
• Reinstatement: Services will be reinstated upon full payment of outstanding amounts, including any late fees.
  

5. Disputed Charges

• Notification Period: If you dispute any charges on your invoice, you must notify us in writing within 15 days of the invoice date.
• Contact Information: Disputes should be sent to support@luxurywellnessstore.com or 2389 Main Street, STE 100, Glastonbury, CT 06033 and include the invoice number and details of the dispute.
• Resolution: We will investigate and resolve billing disputes promptly.
  

6. Refunds and Credits

• Policy Reference: Refunds or credits are provided in accordance with our Refund Policy https://luxurywellnessstore.com/pages/refund-returns-policy
• Processing Time: Any approved refunds will be processed to the original payment method within 7 days.
  

7. Taxes

• Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), and any other similar charges.
• Tax Exemption: If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.
  

8. Billing Errors

• Corrections: If we discover a billing error, we will correct it promptly.
• Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.
• Undercharges: If you have been undercharged, we will invoice you for the outstanding amount.

9. Payment Security

• Data Protection: All payment information is handled securely in compliance with industry standards.
• Payment Processor: We use Shopify to process payments and do not store your credit card information on our servers.
• SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.
  

10. Changes to Billing Terms

• Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.
• Notification of Changes: Changes will become effective upon posting the updated Terms on our website.
• Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.
  

Material changes will be communicated via email when appropriate.

11. Limitation of Liability

• No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.
• Maximum Liability: Our maximum liability for any claims arising under these Terms is limited to the amount paid by you for the services in the six months preceding the event giving rise to the liability.
  

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, excluding its conflict of law principles.

Arbitration Clause: Any dispute arising from these Terms will be resolved exclusively through binding arbitration in the State of Delaware, under the rules of the American Arbitration Association (AAA). Judgment on the arbitration award may be entered in any court having jurisdiction.

Litigation Fallback: If any dispute is not subject to arbitration, it will be resolved in the state or federal courts located in Connecticut, and you consent to personal jurisdiction and venue in those courts.

13. Contact Information

For any questions or concerns regarding billing, please contact us:

• Company Name: Highline Home Supply LLC, doing business as Luxury Wellness Store
• Address: 2389 Main Street, STE 100, Glastonbury, CT 06033
• Email: support@luxurywellnessstore.com
• Phone: (860) 590-3541
• Website: https://luxurywellnessstore.com

14. Entire Agreement

These Billing Terms and Conditions, along with our Terms of Service https://luxurywellnessstore.com/pages/terms-of-service and Privacy Policy https://luxurywellnessstore.com/pages/privacy-policy, constitute the entire agreement between you and Highline Home Supply LLC, doing business as Luxury Wellness Store regarding billing matters and supersede all prior agreements.

Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.